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Answers about every Fantasy Media app, in one place.
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About Fantasy Media
Is Fantasy Media an official monday.com partner?
Yes. We're a Gold Marketplace Partner, and Subitem Automations is monday.com's App of the Year 2025.
Has monday.com reviewed your apps?
Yes. Our apps pass monday.com's security and compliance review before they're approved for the marketplace. Payments also run through monday.com, so there's no new vendor to set up.
What data do your apps access, and where is it stored?
We never store your board data. It stays in your monday.com account, and we keep only your plan, quota and account details, encrypted and under GDPR. Each app's details are in our docs.
What happens if I uninstall?
Your boards stay as they are. Access is revoked right away, syncing stops, and we delete your account details.
Can I try before I pay?
Yes. Every app starts with a free plan on the monday.com marketplace.
Billing and account
Do I need to be a monday.com admin to install it?
Not always. monday.com admins, or users with app-install permission, can install Marketplace apps. If you're neither, ask your admin to install it.
How does billing work, and can I cancel anytime?
monday.com handles all payments through the Marketplace, so we never see your card details. You can switch to the Free plan anytime and keep your current plan until the end of the billing cycle.
Where do I find my invoices?
monday.com issues all invoices for Marketplace apps, usually on the same invoice as your monday.com subscription. Admins can download them from Marketplace → Manage → the app → Billing → three-dot menu → Invoices.
Can I get a refund?
Yes. Every plan comes with a full refund within the first 30 days, and monthly plans can be cancelled anytime. Refunds are issued by monday.com.
Do you offer nonprofit or startup discounts?
Yes. Nonprofits and early-stage startups get discounted rates on Intermediate and higher plans. Email hello@fantasymedia.io with a few details about your organization.
By app
Subitem Automations
What counts as one action?
An action is anything an automation does for you: one status change, one date update, one link. If an automation updates 10 subitems at once, that's 10 actions.
What happens if I run out of actions?
We email you at 50%, 75% and 100% of your quota. At 100%, your automations pause until the 1st of the next month, when your quota refreshes automatically. We never auto-upgrade your plan. If you need them running sooner, upgrade anytime and the new quota is available right away.
Can I use it on all my boards?
Yes. Once installed in a workspace, the app works on every board in it. There's no per-board cost or limit.
How do I track my monthly usage?
monday.com's Autopilot hub shows your most-used automations. For your exact remaining actions, email support@fantasymedia.io and we'll send your usage within a few hours. We also email you at 50%, 75% and 100% of your quota.
Connected Boards Automations
What counts as one action?
An action is anything an automation does for you: one status change, one connection created, one date update. If an automation updates 10 connected items at once, that's 10 actions.
What happens if I run out of actions?
We email you at 50%, 75% and 100% of your quota. At 100%, your automations pause until the 1st of the next month, when your quota refreshes automatically. We never auto-upgrade your plan. If you need them running sooner, upgrade anytime and the new quota is available right away.
Can I use it on all my boards?
Yes. Once installed in a workspace, the app works on every board in it. There's no per-board cost or limit.
How do I track my monthly usage?
monday.com's Autopilot hub shows your most-used automations. For your exact remaining actions, email support@fantasymedia.io and we'll send your usage within a few hours. We also email you at 50%, 75% and 100% of your quota.
Google Calendar Integration Plus
What sync directions are available?
1-way or 2-way, set for each board. 1-way syncs from monday.com to Google Calendar, or from Google Calendar to monday.com. 2-way keeps both in sync.
What Google data does the app access?
Calendar events only. The app does not access your emails, contacts, files or any other Google data.
What counts as one action?
An action is one sync operation: one event created, one event updated, one item created. If a sync processes 10 events at once, that's 10 actions. Changes blocked by a filter or sync direction don't count.
What happens if I run out of actions?
We email you at 50%, 75% and 100% of your quota. At 100%, your syncs pause until the 1st of the next month, when your quota refreshes automatically. We never auto-upgrade your plan. If you need them running sooner, upgrade anytime and the new quota is available right away.
Can I use it on all my boards?
Yes. Once installed in a workspace, the app is available on every board in it, and each board has its own sync configuration.
Outlook Calendar Integration Plus
What sync directions are available?
1-way or 2-way, set for each board. 1-way syncs from monday.com to Outlook, or from Outlook to monday.com. 2-way keeps both in sync.
Can I manage my whole team's calendars from one board?
That's Outlook Calendar for Teams, our separate app. Outlook Calendar Integration Plus connects one calendar per user on each board.
What Microsoft data does the app access?
Calendar events only. The app does not access your emails, contacts, files or any other Microsoft data.
What counts as one action?
An action is one sync operation: one event created, one event updated, one item created. If a sync processes 10 events at once, that's 10 actions. Changes blocked by a filter or sync direction don't count.
What happens if I run out of actions?
We email you at 50%, 75% and 100% of your quota. At 100%, your syncs pause until the 1st of the next month, when your quota refreshes automatically. We never auto-upgrade your plan. If you need them running sooner, upgrade anytime and the new quota is available right away.
Can I use it on all my boards?
Yes. Once installed in a workspace, the app is available on every board in it, and each board has its own sync configuration.
Outlook Calendar for Teams
What sync directions are available?
1-way or 2-way, set for each board. 1-way syncs from monday.com to Outlook, or from Outlook to monday.com. 2-way keeps both in sync.
How is this different from Outlook Calendar Integration Plus?
Outlook Calendar Integration Plus connects one calendar per user on each board. This app manages your whole team's calendars with one setup, and moves an event to the new owner's calendar when you reassign it.
Does everyone need to connect their calendar?
Yes, once. Each person connects in the Connection Center, and the connection is saved across boards. If someone who isn't connected is assigned, they get a notification that the event couldn't be created.
What if more than one person is assigned?
Each person gets their own event, on their own calendar.
How does Smart Assignment choose?
You pick the rule: the person with the fewest assigned events, the person most available at that date and time, or at random. You also choose whether an updated event stays with its assignee or gets assigned again.
What Microsoft data does the app access?
Calendar events only. The app does not access your emails, contacts, files or any other Microsoft data.
What counts as one action?
An action is one sync operation: one event created, one event updated, one item created. If a sync processes 10 events at once, that's 10 actions. Changes blocked by a filter or sync direction don't count.
What happens if I run out of actions?
We email you at 50%, 75% and 100% of your quota. At 100%, your syncs pause until the 1st of the next month, when your quota refreshes automatically. We never auto-upgrade your plan. If you need them running sooner, upgrade anytime and the new quota is available right away.
Can I use it on all my boards?
Yes. Once installed in a workspace, the app is available on every board in it, and each board has its own sync configuration.
HubSpot Integration Plus
What sync directions are available?
1-way or 2-way, set for each board. 1-way syncs from monday.com to HubSpot, or from HubSpot to monday.com. 2-way keeps both in sync. You can also set the direction for each field.
Can I sync only some of my records?
Yes. Set conditions in each direction, such as only deals where the stage is Closed Won.
What HubSpot data does the app access?
CRM records only. The app does not access your emails, marketing tools or website content.
What counts as one action?
An action is one sync operation: one record created, one record updated, one item created. If a sync processes 10 records at once, that's 10 actions. Changes blocked by a filter or sync direction don't count.
What happens if I run out of actions?
We email you at 50%, 75% and 100% of your quota. At 100%, your syncs pause until the 1st of the next month, when your quota refreshes automatically. We never auto-upgrade your plan. If you need them running sooner, upgrade anytime and the new quota is available right away.
Can I use it on all my boards?
Yes. Once installed in a workspace, the app is available on every board in it, and each board has its own sync configuration.
Mailchimp Integration Plus
Does it sync both ways?
Leads can move in both directions, each through its own automation. Updates to an existing contact go one way, from monday.com to Mailchimp.
Does it work with monday sidekick?
Yes. Ask sidekick to add contacts to an audience, update subscriber details or pull campaign metrics, in plain English.
What counts as one action?
An action is anything an automation does for you: one contact created, one item created. If an automation creates 10 contacts, that's 10 actions.
What happens if I run out of actions?
We email you at 50%, 75% and 100% of your quota. At 100%, your automations pause until the 1st of the next month, when your quota refreshes automatically. We never auto-upgrade your plan. If you need them running sooner, upgrade anytime.
Google Forms Integration Plus
Do I need a paid Google account?
No. Google Forms is free and doesn't need a business account.
What counts as one submission?
Each form response that creates or updates an item or subitem. If 10 responses come in, and 5 create items and 5 update existing ones, that's 10 submissions.
A response isn't showing yet. Why?
New responses take from a few seconds to a couple of minutes to appear in monday.com. That's normal. If you don't see it after 3 or 4 minutes, let us know.
What happens if I run out of submissions?
We email you at 50%, 75% and 100% of your quota. At 100%, new responses stop syncing until the 1st of the next month, when your quota refreshes automatically. We never auto-upgrade your plan. If you need them running sooner, upgrade anytime.
Board Reports Automations
Can people outside monday.com read a report?
Yes. Send it to anyone, with no login needed, and add a password if you want one.
What formats can I export?
Excel or CSV, on every plan.
What counts as one report?
Each report sent counts as one. A report sent every week uses about 4 a month, however many people receive it.
What happens if I run out of reports?
We email you at 50%, 75% and 100% of your quota. Your quota refreshes on the 1st of the next month. We never auto-upgrade your plan. If you need more sooner, upgrade anytime.
Board Reports & Export
Can people outside monday.com read a report?
Yes. Send it to anyone, with no login needed, and add a password if you want one.
What formats can I export?
Excel or CSV, on every plan.
What counts as one report?
Each report sent counts as one. A report sent every week uses about 4 a month, however many people receive it.
What happens if I run out of reports?
We email you at 50%, 75% and 100% of your quota. Your quota refreshes on the 1st of the next month. We never auto-upgrade your plan. If you need more sooner, upgrade anytime.
Multi-Level Subitem Automations
How is this different from Subitem Automations?
This app is built for monday.com's multi-level boards, with up to 5 levels of subitems. Subitem Automations is for standard boards.
Does it work on any board?
No. It only works on multi-level boards, monday.com's board type with 5 subitem levels.
What counts as one action?
An action is anything an automation does for you: one status change, one date update. If an automation updates 10 subitems at once, that's 10 actions.
What happens if I run out of actions?
We email you at 50%, 75% and 100% of your quota. At 100%, your automations pause until the 1st of the next month, when your quota refreshes automatically. We never auto-upgrade your plan. If you need them running sooner, upgrade anytime.
Using one of our apps: support@fantasymedia.io. Anything else: hello@fantasymedia.io.